We Value Your Privacy . Sweet Avenue Philippines. values your privacy. This Privacy Policy aims to tell you what, how and why your Personal Information is being collected from you.

Our Commitment. We are committed to complying with all applicable laws, particularly the Republic Act No.10173 or otherwise called as the Data Privacy Act of 2012, and its implementing rules and regulations. In line with this, your Personal Information will be collected, processed and retained only for as long as necessary for the fulfilment of the purposes for which data was obtained.

Personal Information, in General. Personal Information refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual. (Section 3 (g), Data Privacy Act of 2012)

Scope. This Privacy Policy applies to your access to or use of this Website and its online applications, products, services and support tools (“Services”). Collection, disclosure, processing, and retention of your Personal Information shall only be limited for purposes of accessing or using this Website and its Services and only for legal business purposes.

Consent. By clicking the “I HAVE READ, UNDERSTOOD AND AGREED TO THIS PRIVACY POLICY”, you acknowledge that you have been informed of the contents of this Privacy Policy, that you understood its terms, and that you agreed or consented that your Personal Information will be collected, used, processed, retained, and disclosed as provided under this Privacy Policy in the course of accessing or using this Website and its Services. If you disagree with this Privacy Policy, do not use this Website and its Services.

Changes to this Privacy Policy. We reserve the right to amend or change this Privacy Policy. You will be notified of any changes or updates regarding this Privacy Policy through notices and/or posts in this Website. Your consent to the updated Privacy Policy shall constitute your agreement to the updated Privacy Policy.

Purpose and Use. We collect, use, process, and retain your Personal Information to provide you with the best products and services in line with our legitimate business purposes. Such purposes and use include:

Processing of Orders;

Transaction Monitoring;

Identification Verification;

Facilitation of Use of this Website and its Services;

Customer Satisfaction Services;

Marketing and Data Analytics; and

Other purposes and use consistent with applicable laws and rules and regulations.

Kinds of Personal Information. When you use this Website and its Services, we may collect Personal Information from you which includes but is not limited to the following:

Identification. Name, Age, Date of Birth, Sex, Addresses, E-Mail Addresses, Personal Picture, andContact Numbers;

Online Personal Account Details on this Website. The usernames and passwords of your Personal Accounts registered in this Website. Your interests, preferences, feedbacks and other relevant information in the said Personal Account;

Bank Accounts and Payment. Bank accounts and payment details;

Transactions. Your orders and payments and all details on the use of this Website and its Services relative to your Transactions; and

Other relevant Personal Information for lawful business purposes.

Update of your Personal Information. You may modify and/or update your Personal Information by accessing your Personal Account.

When will your Personal Information be Collected. Your Personal Information will be collected as you access or use this Website and its Services, particularly, during but not limited to the following:

Registration of Personal Account;

Purchase of Goods/Items; and

Other situations where Personal Information is needed consistent with applicable laws and rules and regulations.

Verification of Identity and Other Personal Information and Details. We reserve the right to verify the Personal Information you have provided us in accordance with applicable laws and rules and regulations.

Your Acknowledgements and Representations on your Personal Information.

You represent and warrant that all information and details you provided are true, current, and accurate, and that third-party details you have provided, if any, are obtained with prior consent and knowledge of the third-party involved.

You acknowledge that your usernames and passwords are the means to access your Personal Account. Do not share them to anyone.

You likewise acknowledge that no method of transmission over the internet is completely secure.

Using this Website and its Services through Social Media. If you access or use this Website and its Services through Social Media, you agree that Personal Information in your Social Media Account may be collected, used, processed, and disclosed in accordance with this Privacy Policy.

When will your Personal Information be Lawfully Disclosed and Shared. We do not share your Personal Information with third-parties unless with your consent. In line with this, your acceptance to this Privacy Policy constitutes also your acceptance or consent that your Personal Information may be shared to third-parties for purposes set forth in this Privacy Policy and/or other terms and conditions for accessing or using this Website and its Services. We only share your Personal Information consistent with the applicable laws, rules and regulations, particularly the Data Privacy Act of 2012 and its implementing rules and regulations, and other legal orders.

Cookies. In collecting your Personal Information, we use “Cookies”. “Cookies” refer to small files placed or stored in your browser when you access or use this Website and its Services. “Cookies” are essential to ensure quality services and orderly transaction. They also offer safe and minimal data regarding your access to or use of this Website and its Services. All Personal Information obtained through and by the use of “Cookies” will be subject to this Privacy Policy and applicable laws. You have the option to disallow, delete, and/or manage “Cookies” through your browser.

Your Rights. We uphold and value your rights in accessing or using this Website and its Services, including your right to refuse to give your Personal Information, your right to withdraw your consent, amend or modify your Personal Information, and your right to request reasonable access. However, if you disagree with or withdraw your consent to this Privacy Policy, do not use this Website and its Services.

You may withdraw your consent do so by contacting at us customer_care@sweetavenue.ph;

You may amend or modify your Personal Information at any time by accessing your Personal Account; and

You may likewise request for your Personal Information we have collected, used, and disclosed. We have the right to charge you reasonable fees for retrieving Personal Information records. We shall act upon your request within a reasonable period of time from notice.

Security and Protection Measures. Only our authorized personnel have access to your Personal Information.

Your Personal Information will be stored in a database for as long as we are either required to by law or as is relevant for the purposes for which it was collected. Thereafter, physical records shall be disposed of and/or be anonymized, as soon as it is no longer necessary for any legal or business purpose.

We maintain up-to-date technology products, services, and application for security and privacy. If you believe that your privacy has been breached, contact us immediately.

Concerns, Complaints, Feedbacks, Queries, and Suggestions. Please contact us at customer_care@sweetavenue.ph for any concerns, complaints, feedbacks, queries and suggestions.”